Privacy Policy

1 Introduction

Book24Care ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website or engage with our home care services.

If you have any questions or concerns about this policy or our practices, please contact us at Info@book24care.com before using our services.

2 Information We Collect

We collect information that you voluntarily provide to us and information that is collected automatically when you visit our website.

3 How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your enquiry, arrange caregiver placement, and manage your service contract
• Communication: To send service updates, reminders, confirmations, and relevant information via SMS, WhatsApp, RCS, or email
• Service Improvement: To analyse usage patterns, gather feedback, and improve the quality of our services and website
• Legal Compliance: To comply with applicable Indian laws and regulations
• Safety & Security: To verify identities, prevent fraud, and ensure the safety of both clients and caregivers
• Marketing: To send relevant service announcements (only with your explicit consent; you may opt out at any time)

4 Legal Basis for Processing

We process your personal information on the following legal grounds under applicable data protection law:

• Consent: You have given explicit consent by checking the consent box on our enquiry form
• Contract Performance: Processing is necessary to fulfil a service agreement with you
• Legitimate Interests: To improve our services and respond to your enquiries
• Legal Obligation: To comply with applicable Indian legal requirements

5 Sharing of Information

We do not sell or rent your data. We may share your information only in the following limited circumstances:

• Assigned Caregivers: Limited contact and care-related information is shared with the caregiver assigned to your case to enable them to provide the service
• Service Providers: Third-party tools we use for operations (e.g., EmailJS for form delivery, analytics platforms) — all under strict data processing agreements
• Legal Authorities: When required by law, court order, or government authority
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the successor entity under equivalent privacy protections

6 Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data transmitted through our website
• Restricted access to personal data on a need-to-know basis
• Secure third-party email and form submission services
• Regular review of our data collection and storage practices

Please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7 Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we may use:

• Essential Cookies: Required for the website to function correctly
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time spent)
• Preference Cookies: Remember your settings and choices for a better experience

You may disable cookies in your browser settings at any time. However, disabling certain cookies may affect the functionality of our website.

8 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Enquiry data is retained for up to 12 months after your last interaction
• Active service client data is retained for the duration of the service and up to 3 years thereafter for legal and accounting purposes
• You may request deletion of your data at any time (see Your Rights below)

9 Your Rights

You have the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request erasure of your personal data, subject to legal obligations
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time, without affecting the lawfulness of prior processing
• Right to Object: Object to processing based on legitimate interests
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at Info@book24care.com. We will respond to all requests within 30 days.

10 Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt steps to delete such information.

11 Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit through links on our website.

12 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: